Driving towards an extended service
HotelRide enables you to offer CO2 neutralised taxi rides for your guests at fixed prices.
And the best part?
It’s so easy!
Positive experiences for your guests
When guests approach the hotel reception asking for a taxi, you just enter their information at the HotelRide platform, and voilá!
The guest now can pay easily and securely through the attached payment terminal with a credit card or mobile phone and get an electronic receipt. Easy-peasy. Of course the guest can also pay in the taxi.
HotelRide offers three technologies to make it smooth for all parties:
- QR Code:
Receptionists can offer a QR code that guests can use throughout their stay. In this way, the guest always has the transport options at hand and can easily and quickly order a taxi, regardless of where and when the trip takes place. - The HotelRide platform:
This one is handled by the receptionists. It’s a URL installed at the computer by the counter. Don’t worry. We will fix it for you. Get ready to make exceptional service! - A digital self-service desk:
The best of both worlds! With a self-service desk and a tablet, your guests can easily book and pay a taxi by themselves.
And it gets even easier.
When the customer has booked through the HotelRide platform, HotelRide takes over all further communication and customer service.
This creates more free time for other essential work tasks and takes away daily work frustrations from the receptionist. And besides that, it creates a more positive hotel experience for the guest, an increase in revenue through a bonus per trip and a more sustainable profile for your hotel.
As a way to make our platform even simpler for the user, we have successfully integrated with Hotel PMS systems. This means that, when guests are booking a taxi, all that needs to be typed in is the room number. Then all the necessary guest details from the PMS system will be transferred to the HotelRide platform automatically, making the booking process even smoother. Also, don’t fret, because if a person without an active room requires a taxi, it will still be possible to order for them.
Furthermore, it is possible to add taxi fares to the room bill automatically. That way, you can make it even easier for the guest to stay in their home away from home.
Here is a selection of customer feedback from some of our hotels:
“I can tell that this new platform is popular among the receptionists, and the guests are also experiencing much easier booking.”
“This system looks great and is easy to use. I also did my first booking, and it can’t get any easier – WOW.”
“It works very well with the PMS integration, and it is also nice that we have an overview of the taxis on the map.”
Successful integrations and future plans:
- MEWS – integration finished
- OPERA – integration finished
- INFOR HMS – integration finished
- PICASSO – integration starts soon
- SPECTRA – integration starts soon
Step-by-step
Step 1:
Enter the destination and the system automatically calculates the price.
Step 2:
Date and time of the guest’s departure.
Step 3:
Enter the guest’s information at the HotelRide platform: Room number or name and a correct phone number. This enables further communication between the guest and HotelRide through text messages.
Step 4:
The guest can pay easily and securely through the attached payment terminal with a credit card or mobile phone. The prices are fixed, which means no need to worry about additional payments, missing receipts and whether the guest gets the correct and fastest route.
Step 5:
The taxi arrives at the hotel, picks up the guest in the lobby, and your guest leaves with a smile. Win-win.
5 reasons why you should use HotelRide
